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Having Problems?

Lost Password
If you have lost your User Name or Password, your password can be reset and your credentials will be emailed to you.
Recover Password
If your email address is not on file with your subscription or if you are having other problems logging in, please contact us by e-mail. Sorry, this information cannot be given over the phone.
If you feel your password has been compromised, you can change your password and certain other account information by clicking the “Account” icon after you log in. The button is on the top navigation bar.
Concurrent Logins
If you want to open multiple browser windows during a session, click File / New / Window on your browser menu (at the top of your active browser window). Once you have logged in, you do not need to login again on new windows. CAUTION: Unlike multiple windows, multiple browser sessions (i.e. opening new browsers) are not permitted for single user accounts and will result in the error message, “Your account has exceeded the maximum number of concurrent logins.”
Logging Back In
Be sure to click the Logout button when you end your session (button on top navigation bar). If you do not logout, a new session cannot be started for fifteen minutes.